US Postal Service Customer Experience Questionnaire

Do you want to help improve the operations at your local postal service?  One of the ways you can provide feedback that will be considered is to complete the online U.S. Postal Service Customers Experience Questionnaire.  Details about this customer survey can be found on your US Post Office receipt.  Just look at the receipt and the website address which is www.postalexperience.com/pos will be provided that will direct you to the customer survey.

The actual survey does not take a long time to complete.  You will be asked questions along with multiple choice answers just asking your opinion about your entire experience at your local postal service.  Questions are geared around what you purchased, how were you treated as a customer and how long was your wait before being served.

Your honestly is requested as you answer the questions.  With the feedback they receive from customers they can use some of the answers to help make necessary changes to keep customers using the USPS for all of their mailing needs.

When you get started completing the survey you will need to have handy your most recent post office receipt.  On the receipt there is a 4 digit code printed near the top of the receipt.  This information is needed for inputting during the survey.  The rest of the questions asked are self explanatory.  It won’t take but a few minutes to complete the survey but you’ll be doing the USPS a good service by providing excellent feedback.

 

24 thoughts on “US Postal Service Customer Experience Questionnaire

  1. I sent a package to Falls River, M ON 12/03/13 – I have a PID number of 91149023086737164562 – I thought this was a tracking nummber but was told they could not find it and could not tell me where it was. The slip says it should be delivered by 12/12. I have had nothing but bad luck with your POs. Some letters have been taking 2 weeks to get to CA. What is going on? We now go to UPS where they are delivered on time. Would like an answer back. Where is my package? I sent 3 that day. Jean Rodda

  2. I always buy my stamps thru the mail using your request form.. In Dec. I sent it in not realizing it was old and $2.0 short. A few days later I received the return mail thinking I got my check back. I was pleasantly surprised to see they filled my order. I took the $2.00 shortage back to pay for the carrier back. The Bill was 1000101257169 and the Clerk #13. Please convey my thanks and appreciationd and wish thjem and their family a very MERRY CHRISTMAS!

  3. on 12/16 I posted Christmas package to be sent out to my family,it still sits in the hillcrest postal office 33021 Hollywood,fl.It was to arrive on the 21st,it never left the pos office it still sits ther running my familys 1st Christ for me,may God have mercy on their souls!

  4. What a joke! It’s no wonder the postal service is on the dying end! I had sent a xmas package for my daughter in the airforce in Utah, sent it priority mail supposed to be guaranteed delivery on Dec. 26. Today is the27 Still NOT DELIVERED!!!!!!? WHATSCUP WITH THAT?!

  5. We shipped a package to Japan on December 5, 2013 from Fountain Valley Station.
    Customs From #: LC080592857US
    Bill#:1000403906216 Clerk:20
    As of December 27, 2013, they have NOT received it.

    The value was less than $100 and since we did not insure it, are we supposed to JUST FORGET IT.

  6. I have use the postal service since I was young I’m know 32 and never before experience this disappointments with USPS, I have paid for priority mail 4 times now into 4 months I move to Alabama, all of them have arrived after 6 days, them WHY and WHAT I PAY FOR!!!???

  7. I sent a package to CA from NY on dec 19th. PRIORITY MAIL…2 DAY DELIVERY. $30.00 TO SENT IT. Scheduled delivery date 12/23/13 BEFORE CHRISTMAS….I tracked it and on DEC 21st it arrived in Jersey City. IT SAT IN JERSEY CITY A WEEK until it finally arrived in CA on DEC 30TH!!!!! Merry Christmas, hope you liked your gift :( UNACCEPTABLE!!! It’s the LAST time I use US Postal Service for any delivery.

  8. I sent a package to Nigeria. PMI small flat rate on the 12/09/13 and they still have not got it.. the gave me a recipe but has know tracking number on it. I want to no how to find out were it is at.

  9. Ronald Walker

    407 s highlands dr

    hollywood fl 33021

    Dear Sir

    my trip to the post office was a bad experience
    Carlos the postal cleark told me that there is no other way to send my mail
    so i paid 6,85

    on my way out i see box,s 5,80 he should havetold me that iwent back and change it
    you need better help in the post office

    Hillcrest postal store
    hollywood florida
    33021

    954 983 4115 phone

    RON WALKER

  10. I was at the downtown branch of the Post Office in Santa Rosa, CA yesterday. I had to mail a package to Hawaii. Although not heavy, it was rather large and bulky holding a comforter. I also had not filled out any label because I was not sure of what the cost would be. I wanted to tell you what a good experience I had. The woman who helped me was very gracious, professional, knowledgeable, and extremely efficient. I was amazed at how she read off the costs, measured my box, told me what I needed to write and where, handled another little package of mine that was going to SF and while I was doing my part, she was already helping other people. When I was done, she was right there ready to finish my transactions. I really appreciated all her help.

  11. tracking number 9274890108751926825799 is still not here.
    my wifes pills were shipped fromsupplier on 29th of Dec., processed through allen park 30th and 31st shipped out. arrived in lake mi. on the 31st and forwarded to zephyrhills fl. The next entry is processed through warrendale pa on Jan 9th. sent back to allen park. Jan 10th, forwarded to lake again. latest entry is Jan 11th forwarded. from Lake Mi. HOPEFULLY TO FLORIDA AGAIN.

  12. Well needless to say even after the holidays thepostal system still sucks. Paid $5.60 for 2day priority my package left Sayre Pa on the 13th of Jan then left philadelphia pa on the 14th last of the info. It just tells me in transit. It wss supposed to be delivered Wednesday Jan 15 needless to say never arrived. No wonder the postal service is going down hill it sucks. Never again for me.

  13. USPS what a joke. Just like Obama Care.

    I mailed a packaged Feb 25 from DE. due in Fa. by March 3 It is now March 17 still not package. I called the 800 number another joke. I gave tracking number just to be told by a michine that it left DE and hit another station which was not Fla. Then machine wanted to know what else it colud do for me. I said lost package. The machine said that was not a choice I had to choose from. Asked for Customer Service machine said that needed my tracking number, which I already gave and knew it was lost but machine could not help. After 45 min. I got a human. Told her how long I was trying to get help she said others have waited longer than that! .then she HUNG UP ON ME!! After many more trieds I got thru to another customer service man. Mid way thru the ordeal and I do mean ORDEAL their system went down. We started over again. I now have a case number and within 48 hours someone will get back to me. If they don’t I can call back in with the same 800 number and start over again.
    Will I be using USPS again? Take a wild guess. UPS here I come.
    And the postal service wonders why they are going under. But OBAMA is bail them out just like he did GM is again gone under with all my tax money.

  14. I went to Carnegie PA office to get money orders at 9:51am on March 22nd ans clerk#07 ripped me off my change I deserved back. This matter needs resolved ASAP. She stated she couldn’t reopen drawer to give my change. This is outrageous and unacceptable.

  15. The Winter Springs Florida Post office was very crowded but all of the clerks were working efficiently and as rapidly as possible. The clerk that assisted me was very knowledgeable, friendly and helpful. Although
    I had a short wait the total experience was a pleasant one.
    Jerry Schmerling

  16. Messrs Postal Service
    The day 04/16 / / 2014 , at 11:46 minutes , send a package first class to El Salvador CA in the Post Office Store Miracle Mile Miami Florida 33134-9997 .The track number is LC774316854 The payment was $ 31.85 , quite exaggerated because it was just a 2-pound box 13.90 oz . as the post office is next to the Ross store, I headed to buy some things , then my cellular call from my sister who is it for the package, and when I read the customs form … I realized that Mr. postal mail pack had put URUGUAY , then I return to the office and changed my source to destination, just give me a receipt , but not if you change the label to the package … ? ? ?
    That envoi in first class , was for about three days , and have passed twelfth day , but since last Monday have been going to the USPS page TO TRACK THE PACKAGE , AND ALWAYS LEAVES ME THAT CAN NOT GIVE ME INFORMATION NOT KNOW IF nUMBER TO SEE THAT THERE LATER ? ?
    NOT THAT HAPPENED … WHAT I WANT IS TO GET THAT PACKAGE FOR YOUR DESTINATION … 14 YEARS AGO , Please mail HIALEAH , A MONEY ORDER FOR CALIFORNIA LOS ANGELES FOR MY MOTHER AND NEVER CAME , AND THAT CAN NOT BE HAPPENING IN THE U.S. … SO I WANT TO KNOW WHERE SUCH CONSIGNMENT VA SOON … answer …

  17. I mailed a package 4/11/14 expected delivery date was 4/18/14 predicted delivery date was 4/19/14 today is 4/30/14 and still NO package! I will never use the
    post office again. Fedex or UPS will get my business from now on. I guess the pony express is delivering my package. You have lost a faithful customer!

  18. It is just sad that people pay for services that they never get, the postal just not doing their jobs. I sent a packaeg to Atlanta, GA and it was suppose to arrive on 7 9 14 and here it is 7 11 14 and the package haven’t been received yet. Most of all the mailmman brought the package and left a note for pick up at the post office when my daughter went thrre to pick up the package. They could not find it. Using the tracking system the went to some other station. Now it is still runnihg around with the mail man some where. Who knows,

  19. I shipped a package, tracking number 9114 9999 4423 8269 6791 57 on
    9/15/14 at the Rocky River, Ohio post office. The Clerk was #08. This
    lady is an absolute joy to interact with. She is very knowledgeable, very
    caring and helpful. She has a good sense of humor and great people
    skills. The Rocky River post office is my favorite. The staff makes my
    postal experience an enjoyable one, and their expertise gives me a great
    sense of confidence. Debbie, a manager, is a great ambassador for the
    usps.

  20. The Post Office in Elk Grove Village, Il, which serves a large industrial park and residences, has never been easy to use. Many of us travel a distance to the Wood Dale location as it is faster, well staffed and friendly. The EGV staff seems overwhelmed, often times out of the ability to make change of bills over $10, and not able to fill requests for stamps advertised on their posters. I understand that they unload the docks as well. Employees are not to blame. I hope we do not lose the service as it is important to various communities. It is still a reasonable way to send mail.

  21. I was in & out with no problems & the clerk was extremely kind & helpful. It surprised me since it was lunchtime & usually very busy. I never really have any complaint here even if it is busy. The whole staff has always seemed quite capable & efficient,. I hope & pray we can keep our Post Office. They are a God-send.

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