Comcast customers who have Comcast cable, telephone, or internet equipment that needs to be returned can visit the Equipment Recovery Services website for direction on how to properly return this equipment. This pertains to customers who have recently received their upgraded equipment or for customers who may have non-working equipment. The internet site simplifies the return process for customers who need a return kit, want to know the nearest Comcast location to drop off their equipment, or for those who want to check on the status of their returned items to ensure they are properly accounted for.
Most customers are unaware of the Equipment Recovery Services site until they receive a notice in the mail about the online services provided at the site. When you first receive the letter about returning your old Comcast equipment items please take note of the 11 digit reference number that is highlighted. It is needed when you visit the website to properly access your account and your equipment so it is accounted for from the beginning of the return process until it has been accounted for at the end.
Comcast customers who have recently upgraded their equipment but still have the old equipment need to be sure and return that equipment. If you do not return the equipment in a certain amount of time you could be charged additional non-return fees. This is why customers who have received upgraded equipment should return their old equipment ASAP. All the instructions have been simplified for you at the Equipment Recovery Services website.