US Post Office customers can give feedback on their recent visit to their local post office by visiting https://www.postalexperience.com/pos. The Postal Experience Survey site (U.S. Postal Service Customer Experience Questionnaire) is a voluntary survey offered to customers that will provide the Post Office with necessary feedback about their customers recent experience.
To get started with taking the survey simply visit the USPS Customer Satisfaction Survey website which is highlighted at the bottom of your recent Post Office receipt. Before actually starting the US Postal Service survey visitors will need to answer these questions first then they’ll proceed to the survey part.
When you get started completing the survey you will need to have handy your most recent post office receipt. On the receipt there is a 4 digit code printed near the top of the receipt. This information is needed for inputting during the survey.
As you get started into the Post Office customer survey you’ll notice that the questions are displayed in a multiple choice fashion and you’ll choose the best one. They are also based on topics such as the following:
The rest of the US Post Office survey questions asked are self explanatory. It won’t take but a few minutes to complete the survey but you’ll be doing the USPS a good service by providing excellent feedback. Your honestly is requested as you answer the questions.
With the feedback they receive from customers they can use some of the answers to help make necessary changes to keep customers using the USPS for all of their mailing needs. Survey takers should be honest and answer the questions knowing that their feedback will encourage a smoother running post office location.
Any US Post Office customer complaints or negative experiences at the Post Office should be included inside the survey so it will be noted. This is your opportunity to relay any issues, complaints, or positivity towards that local branch of the Post Office. The postal receipt should direct you to the https://www.postalexperience.com/pos link.
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I sent a package to Falls River, M ON 12/03/13 - I have a PID number of 91149023086737164562 - I thought this was a tracking nummber but was told they could not find it and could not tell me where it was. The slip says it should be delivered by 12/12. I have had nothing but bad luck with your POs. Some letters have been taking 2 weeks to get to CA. What is going on? We now go to UPS where they are delivered on time. Would like an answer back. Where is my package? I sent 3 that day. Jean Rodda
I'm just facings the same problem. I don't have any tracking number. When I put the registration number they can't find anything.
I appreciate the OREM Team in Utah. Tracy, Chris, and an older
lady were very good. I think it was Chris or Tracy that was SUPER
patient and helpful as I shipped many packages before Christmas.
Also, I left an important package behind and they held it for me!!!
IN SLC, Kevin and the older, larger man, plus the young woman
were all exceptional. Sadly, I cannot find a way to access the survey
tho I already spent too much time trying to. Please give them my
thanks. Sincerely, Maureen Hansen
I always buy my stamps thru the mail using your request form.. In Dec. I sent it in not realizing it was old and $2.0 short. A few days later I received the return mail thinking I got my check back. I was pleasantly surprised to see they filled my order. I took the $2.00 shortage back to pay for the carrier back. The Bill was 1000101257169 and the Clerk #13. Please convey my thanks and appreciationd and wish thjem and their family a very MERRY CHRISTMAS!
on 12/16 I posted Christmas package to be sent out to my family,it still sits in the hillcrest postal office 33021 Hollywood,fl.It was to arrive on the 21st,it never left the pos office it still sits ther running my familys 1st Christ for me,may God have mercy on their souls!
What a joke! It's no wonder the postal service is on the dying end! I had sent a xmas package for my daughter in the airforce in Utah, sent it priority mail supposed to be guaranteed delivery on Dec. 26. Today is the27 Still NOT DELIVERED!!!!!!? WHATSCUP WITH THAT?!
We shipped a package to Japan on December 5, 2013 from Fountain Valley Station.
Customs From #: LC080592857US
Bill#:1000403906216 Clerk:20
As of December 27, 2013, they have NOT received it.
The value was less than $100 and since we did not insure it, are we supposed to JUST FORGET IT.
We shipped a package to ISRAEL on December 24, 2014 from Bicentennial Station Los Angeles CA 900489998
Customs From #: CW922719527UZ
Bill #: 1000705594629 Clerk:10 As of January 13, 2015, they have NOT recieved it.
Please, what is the STATUS of the package is.
Thank you, very much.
I sent an envelope from Rochester, NY to Nassau NY on 1/10/2015 priority mail. Shows as being delivered on 1/12/2015. My niece said it never got there. She contacted her PO and they told her a sub was handling the route that day. Tracking # 9505 5110 0802 5010 3983 56.
Mailed pkg 1/20/15 tracking showed pkg coming and going from same places and not getting delivered . 2 day service and still not there. #9114999944313542604108 when will it be delivered???
I have use the postal service since I was young I'm know 32 and never before experience this disappointments with USPS, I have paid for priority mail 4 times now into 4 months I move to Alabama, all of them have arrived after 6 days, them WHY and WHAT I PAY FOR!!!???
I sent a package to CA from NY on dec 19th. PRIORITY MAIL...2 DAY DELIVERY. $30.00 TO SENT IT. Scheduled delivery date 12/23/13 BEFORE CHRISTMAS....I tracked it and on DEC 21st it arrived in Jersey City. IT SAT IN JERSEY CITY A WEEK until it finally arrived in CA on DEC 30TH!!!!! Merry Christmas, hope you liked your gift :( UNACCEPTABLE!!! It's the LAST time I use US Postal Service for any delivery.
I sent a package to Nigeria. PMI small flat rate on the 12/09/13 and they still have not got it.. the gave me a recipe but has know tracking number on it. I want to no how to find out were it is at.
Ronald Walker
407 s highlands dr
hollywood fl 33021
Dear Sir
my trip to the post office was a bad experience
Carlos the postal cleark told me that there is no other way to send my mail
so i paid 6,85
on my way out i see box,s 5,80 he should havetold me that iwent back and change it
you need better help in the post office
Hillcrest postal store
hollywood florida
33021
954 983 4115 phone
RON WALKER
I was at the downtown branch of the Post Office in Santa Rosa, CA yesterday. I had to mail a package to Hawaii. Although not heavy, it was rather large and bulky holding a comforter. I also had not filled out any label because I was not sure of what the cost would be. I wanted to tell you what a good experience I had. The woman who helped me was very gracious, professional, knowledgeable, and extremely efficient. I was amazed at how she read off the costs, measured my box, told me what I needed to write and where, handled another little package of mine that was going to SF and while I was doing my part, she was already helping other people. When I was done, she was right there ready to finish my transactions. I really appreciated all her help.