– Take USPS Customer Survey

US Post Office customers can give feedback on their recent visit to their local post office by visiting  The Postal Experience Survey site (U.S. Postal Service Customer Experience Questionnaire) is a voluntary survey offered to customers that will provide the Post Office with necessary feedback about their customers recent experience.

How to Take Postal Experience Survey
USPS Receipt Survey

To get started with taking the survey simply visit the USPS Customer Satisfaction Survey website which is highlighted at the bottom of your recent Post Office receipt.  Before actually starting the US Postal Service survey visitors will need to answer these questions first then they’ll proceed to the survey part.

  • Select your preferred language, English or Spanish.
  • Enter zip code
  • Select the location of your last USPS purchase
  • Enter the date of your transaction from the top of the paper receipt

When you get started completing the survey you will need to have handy your most recent post office receipt.  On the receipt there is a 4 digit code printed near the top of the receipt.  This information is needed for inputting during the survey.

USPS Receipt Survey Details

As you get started into the Post Office customer survey you’ll notice that the questions are displayed in a multiple choice fashion and you’ll choose the best one.  They are also based on topics such as the following:

  • Your experience inside the post office
  • Questions you may have about your purchases
  • Level of customer service you received
  • How long your wait time was
  • Post office atmosphere
  • Post office cleanliness  

The rest of the US Post Office survey questions asked are self explanatory.  It won’t take but a few minutes to complete the survey but you’ll be doing the USPS a good service by providing excellent feedback.  Your honestly is requested as you answer the questions.  

With the feedback they receive from customers they can use some of the answers to help make necessary changes to keep customers using the USPS for all of their mailing needs.  Survey takers should be honest and answer the questions knowing that their feedback will encourage a smoother running post office location.  

Any US Post Office customer complaints or negative experiences at the Post Office should be included inside the survey so it will be noted.  This is your opportunity to relay any issues, complaints, or positivity towards that local branch of the Post Office.  The postal receipt should direct you to the link.


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